8a88 Privacy Policy — Your information is safe with us

01 Introduction & Definitions

This Privacy Policy applies to the 8a88 platform and its associated mobile applications. In this document, "8a88", "we", and "our" refer to the entity operating 8a88.vu. "You" and "user" refer to anyone using this platform.

The 8a88 Privacy Policy has been developed in accordance with international data protection principles and applicable laws in Bangladesh. We believe every player should have control over their own personal data. Reading this policy will give you a clear picture of what data we hold, why we hold it, and how we keep it safe.

By creating an account or using the 8a88 platform, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.

02 What Data We Collect

8a88 only collects data that is genuinely necessary to deliver services, ensure security, and meet legal obligations. The main sources of data we collect are:

Directly from you:

• At registration: full name, mobile number or email address, date of birth, and country of residence.
• During KYC verification: a copy of your national ID or passport, proof of address, and a selfie.
• At the time of payment: mobile banking number and transaction details.
• When contacting support: your messages and related information.

Automatically collected:

• IP address, device model, operating system, and browser information.
• A log of pages visited on the platform, time spent, and games played.
• Cookies and local storage data (details below).
• Login time, login location, and device fingerprint.

03 How We Use Your Data

8a88 uses your data only for specific, legitimate purposes — never for anything unrelated. The main reasons we use your data are:

• Account Management: For registration, login, password recovery, and profile updates.
• Payment Processing: To verify deposits and withdrawals and prevent financial fraud.
• KYC & Legal Compliance: For identity verification, age confirmation, and compliance with anti-money laundering regulations.
• Security: Detecting suspicious activity, preventing account compromise, and maintaining platform integrity.
• Responsible Gaming: Analyzing gaming patterns to identify problematic behavior and provide appropriate support.
• Service improvement: Analyzing usage patterns to improve your platform experience.
• Contact: Sending important notices, security alerts, and (with your consent) promotional updates.

8a88 never uses your data to build profiles for sale, supply it to advertisers, or use it for political purposes.

04 Data Sharing & Third Parties

8a88 does not share your data with anyone except in the following limited, defined circumstances:

• Payment Provider: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Game Provider: Limited data may be shared to verify Live Casino and slots game outcomes.
• KYC Services: With approved third parties for identity verification purposes.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
• Fraud Prevention: With industry-standard anti-fraud networks.

All third parties we work with are contractually bound to uphold our privacy standards. They may only use your information for the specific purposes for which it was shared.

05 Cookie Policy

8a88 uses cookies and similar technologies to improve platform performance and personalize your experience. Cookies are small text files stored in your browser.

The cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: Understanding which sections of the platform are used most (anonymous data).
• Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

06 Data Retention Period

8a88 retains your data only for as long as it is needed or legally required. Retention periods vary by data type:

• Account Information: For the lifetime of the account, and up to 5 years after closure.
• Financial Transaction Records: At least 5 years, in compliance with international anti-money laundering regulations.
• KYC Documents: Up to 5 years after account closure.
• Support conversations: Up to 3 years after your last interaction.
• Anonymous Analytics: Indefinitely (non-personally identifiable).

Once the retention period expires, data is securely deleted or anonymized. Some data may be kept longer due to legal obligations, in which case you will be informed.

07 Security Measures

8a88 applies industry-leading technical and administrative measures to protect your personal data. The key layers of our security framework are:

In the event of a security breach, we will make every effort to notify affected users within 72 hours and take immediate steps to minimize any damage. Please note, however, that no platform can guarantee 100% security on the internet.

08 Your Rights

You have the following rights over your personal data on the 8a88 platform. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what data we hold about you. We will respond within 30 days of your request.
• Right to Rectification: You can request a correction if any of your information is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

09 Children's Privacy

8a88 strictly does not provide services to anyone under 18. We never knowingly collect data from minors. Age is verified at registration, and proof of age is required during the KYC process.

If we discover that a minor has created an account, the account will be closed immediately and any collected data will be deleted. If a parent or guardian suspects their child is using this platform, please contact our support team right away.

10 Policy Updates

8a88 may update this Privacy Policy from time to time. Any changes will be reflected with a new date on this page, and for significant updates, a notice will be sent to your registered email or mobile number.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request account closure. We recommend reviewing this page regularly.

11 Contact

For any questions about this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available from the bottom-right corner of the platform.
• Support hours: 24 hours a day, 7 days a week.